Returns and Cancellations policy
1. Software Returns & Cancellation
We reserve the right to refuse but will consider your request to return the software and refund, but only if:
- The software has not been installed. If it has, we may ask you to complete and submit a certificate confirming un-installation.
- You have not obtained an activation key from us. If you have, a refund will only be considered after the completion and submission of a certificate confirming un-installation and internal consideration by Codyssey.
2. Hardware Returns
2.1 Returns. If you purchased hardware and it's in its original, unopened condition, we'll consider your request if it's made within 14 days of the purchase date. This 14-day period begins on the day you actually received the goods.
2.2 DOA (Dead on Arrival) – Hardware products purchased from Codyssey and found non-functional and/or damaged during the shipment may be replaced or returned at Codyssey’s expenses. The product may be deemed as DOA only 7 days after delivery.
2.3 Replacement. Hardware products purchased from Codyssey may be replaced or repaired at the Service Center if the problem occurred during the warranty period and the product is not physically damaged. We would kindly ask that you send or bring the goods to the Service Center at your own expense. Replacement or repaired product will be shipped to user at Codyssey’s expenses
3. How to make a return
3.1 RMA Request. You should request for authorization to return goods to the manufacturer (RMA). Please send an e-mail to support department with RMA request in the subject. In the body of your message please describe the problem. In reply you will receive complete instructions and RMA authorization number, which shall be stated on the package.
3.2 Sending goods. Please send goods to:
Codyssey, Service Center
[Please include your RMA number here]
8, Hataasiya Street
Kindly ensure that you take adequate measure for the goods’ safe shipment. Codyssey cannot be responsible for lost packages.